Resolving User Interface Issues in Eturnity Expert

Quick Fix: Logout and Login

The fastest way to resolve most interface issues is to refresh your session:

1. In Eturnity Expert, click your profile icon in the top-right corner
2. Select Logout from the dropdown menu
3. Wait for the page to redirect to the login screen
4. Enter your credentials and log back in
5. Check if the interface issue is resolved

This process clears temporary session data and forces a fresh connection to Eturnity's servers.

Clear Browser Cache and Data

Browser cache can cause display issues when outdated files conflict with new updates. Clear your browser data following these steps:

Google Chrome

1. Click the three dots menu (⋮) in the top-right corner of Chrome
2. Click Settings from the dropdown menu
3. In the left sidebar, click Privacy and security
4. Click Clear browsing data
5. In the popup window, click the Advanced tab
6. From the Time range dropdown, select All time
7. Check these boxes:
   • Browsing history
   • Cookies and other site data
   • Cached images and files
8. Click Clear data
9. Close Chrome completely and reopen it
10. Navigate back to Eturnity Expert

Mozilla Firefox

1. Click the hamburger menu (☰) in the top-right corner of Firefox
2. Click Settings from the menu
3. In the left sidebar, click Privacy & Security
4. Scroll down to the Cookies and Site Data section
5. Click Clear Data
6. In the popup window, check both boxes:
   • Cookies and Site Data
   • Cached Web Content
7. Click Clear
8. Go back to the Privacy & Security page
9. Scroll down to History section
10. Click Clear History
11. From the Time range to clear dropdown, select Everything
12. Check all boxes and click Clear Now
13. Close Firefox completely and reopen it
14. Navigate back to Eturnity Expert

Microsoft Edge

1. Click the three dots menu (⋯) in the top-right corner of Edge
2. Click Settings from the dropdown menu
3. In the left sidebar, click Privacy, search, and services
4. Scroll down to the Clear browsing data section
5. Click Choose what to clear
6. From the Time range dropdown, select All time
7. Check these boxes:
   • Browsing history
   • Cookies and other site data
   • Cached images and files
8. Click Clear now
9. Close Edge completely and reopen it
10. Navigate back to Eturnity Expert

Safari

Method 1: Using Developer Menu (Recommended - Fast)

1. In the top menu bar, click Develop
2. Click Empty Caches from the dropdown menu
3. Close Safari completely and reopen it
4. Navigate back to Eturnity Expert

Method 2: If Developer Menu is not visible

1. Click Safari in the top menu bar
2. Click Preferences from the dropdown menu
3. Click the Advanced tab
4. Check the box Show Develop menu in menu bar
5. Close the preferences window
6. Now follow Method 1 above

Progressive Troubleshooting Steps

If issues persist after trying the above solutions, follow these steps in order:

1. Check Internet Connection: Ensure stable internet connectivity
2. Update Browser: Verify you're using the latest browser version
3. Restart Device: Reboot your computer or mobile device
4. Try Incognito/Private Mode: Test Eturnity Expert in private browsing mode
5. Check System Status: Visit Eturnity's status page to verify service availability

💡 Prevention Tip: Regularly updating your browser and clearing cache can prevent most UI issues from occurring. Consider setting up automatic browser updates and clearing cache weekly.